Frequently Asked Questions
Everything you need to know about shopping with Mass Appeal.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your Mass Appeal account dashboard.
Are your products covered by a warranty?
Yes, all our products come with a standard 1-year manufacturer warranty against defects in materials or workmanship. Please contact our support team if you encounter any quality issues.
Do you offer international shipping?
Yes, Mass Appeal ships to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at checkout based on your destination.